IT Technical Specialist

This position is an IT Workstation/HelpDesk position. The potential candidate should have previous law firm experience performing the following functions: HelpDesk: • Setup new user network accounts (Active Directory; Exchange, Blackberry, RightFax; Postini; iManage; CompuLaw; TrackIT; LexisNexis Total Search). • Provide End User Support (Helpdesk) to all users in all offices on software applications used in firm, including MS Office, Adobe Acrobat, iManage DeskSite, Payne Numbering Assistant, Payne Style Assistant, Payne Metadata Assistant, and others. • Prepare and support “Road Show” equipment. • Maintain and track loaner inventory. • Assist with software installations/troubleshooting. • Participate in on-call rotation with other members in IT Department. • Able to travel to remote offices on occasion (day trips). • Able to work overtime when needed. Skills Required: • Strong ability to diagnose and resolve operating system and desktop application issues • Strong ability to troubleshoot local/network area printing, e-mail, connectivity, remote access, and hardware issues • Ability to log, assign, prioritize, and escalate issues as appropriate. • Experience with imaging hardware and software, CD-ROM/DVD technology, and Windows XP required. • Experience programming in VBA would be helpful but not required • Strong end user communication skills essential • Strong interpersonal skills essential. • Solid verbal and writing skills required. • Some travel may be required. • Ability to work overtime on short notice and ability to work under strict deadlines. • College degree helpful • Windows XP and Office certifications preferred • Experience with MS PowerPoint helpful. Knowledge and experience supporting and troubleshooting: • MS Office Suite 2003 to include some experience with MS Access • Adobe Professional • iManage (Matter Centric preferred) • Payne Product Suite • Full Authority • Summation • Concordance/IPro • CompuLaw • Elite Time and Billing • Blackberry • Desktop and Laptop hardware Resumes can be forwarded to joelp@burnettstaffing.com

Information Posted By: Guest Date: Jan 07th  2009 Images Rating: Total Views Select ratingPoorOkayGoodGreatAwesome   0 Add to favorites share on Facebook Tell a Friend Print