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Customer Service Rep
We are a rapidly growing Company located in Downtown Houston specializing in custom coffee programs for businesses. Our Company distributes coffee, cappuccino, iced coffees, teas, slushy’s, condiments and much more. We are a family operated business expanding our reach, so the candidate must be willing to work in a small but growing family environment.
Our Company is dedicated to providing exceptional personalized service and fine quality products that consistently exceed the expectations of our customers. We specialize in helping our customers build their coffee program and sales.
We typically visit each customer every 10 to 20 days to, replenish supplies and perform preventative maintenance services. Our program is designed to enhance the experience of our customers' employees. We pride ourselves on our convenience, quality product and great customer service.
Job Description:
• Responsible for providing administrative and customer support services to our customers, routes sales representatives, service technicians and sales representatives.
• Responsible for ensuring that customers and employees receive superior customer service and administrative support.
• Daily activities include answering incoming customer calls, data entry, tracking inventory, accounts receivables and providing timely follow up to customers.
• Making key decisions on managing technicians in the field
• Candidate will also be willing to work on special projects dedicated to driving business sales
Requirements
• College Degree
• 2-3 years of experience
• Microsoft Office and QuickBooks experience is good
• Must be extremely detail-oriented with strong organizational and computer skills
• Excellent business telephone etiquette
• Must have previous customer service experience
• Some AR/AP experience helpful
• Self-motivated with excellent time management skills
If you are a motivated self-starter and are interested in learning more about joining our growing team please contact us now at 713-222-2291 or Zain@globalcoffeecompany.com
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